Frequently Asked Questions About Returns

How can I return my order?
You can return your order within 30 days of order delivery. You are responsible for the cost of the return. Returns are subject to our return/refund policy (in the footer). Read more
How can I withdraw my order?
You can exercise your statutory right of withdrawal within 14 days of receiving your order. You can do so through My Account/Orders or by using the statutory withdrawal form. Once we receive your… Read more
How can I cancel an order?
Sorry to hear you want to cancel your order. Please contact our customer service team if you have questions. Read more
How long does it take to get my money back after making a return?
After our warehouse receives and processes your return, you will receive your money back on the original form of payment within 7-10 business days. Shipping and delivery fees will not be refunded. Read more