Delivery

Frequently asked questions about delivery

• What are the shipping costs?

  Shipping is free on all orders $65 and higher, after discounts and before shipping and taxes are added. Under $65, shipping will be the standard UPS rate for transit to your area. Shipping is by UPS… Read more

• What are the delivery times?

  In most cases, your parcel will arrive within 3-4 business days. Order processing times are separate and do not apply to the expedited shipping times. Order processing is the time it takes for Keune… Read more

• My package is damaged or missing. What now?

  Could you please email us a photo of the damage as soon as possible (on the same day) or report your package as missing? Don't forget to include your order number. We'll get back to you as soon as… Read more

• I received an incorrect product or a product I ordered is not in my delivery.

  We are so sorry about this! It is certainly not our intention. Please contact our Customer Service Department within 3 days of delivery and we will make every effort to correct this issue. Please be… Read more