Keune Grievance Portal

Keune Grievance Mechanism

Report a concern

Submit a grievance
Keune Hair Cosmetics
Keune Hair Cosmetics

At Keune, we are committed to acting with integrity, responsibility, and respect for all people and the planet. We believe that transparent communication strengthens trust, which is why we provide a safe and accessible way for anyone connected to our company to raise concerns.

This grievance mechanism allows employees, suppliers, customers, partners, and community members to raise concerns about our social, environmental, ethical, or governance practices.

For product-related questions or claims, such as product quality, product performance, ingredients, usage, adverse reactions, or commercial matters (including orders, returns, or pricing), we kindly ask you to contact Keune Customer Service directly. These topics fall outside the scope of this grievance mechanism and can be handled more effectively by our customer support team.

Your feedback helps us identify issues, continuously improve, and uphold our commitment to responsible business.

Submit a grievance
Keune Hair Cosmetics
Keune Hair Cosmetics

What issues can be reported?

You can submit concerns related to (but not limited to):

  • Human rights concerns

  • Labour practices or working conditions

  • Discrimination, harassment, or misconduct

  • Environmental impacts or sustainability concerns

  • Ethical misconduct, corruption, or conflicts of interest

  • Safety or wellbeing concerns

  • Breaches of company policies or values

  • Community or stakeholder impacts

If you’re unsure whether your concern fits, please submit it — we will ensure it is assessed.

Keune Hair Cosmetics
Keune Hair Cosmetics

Submit a concern

You can report a concern in two ways:

1. By email: You may contact us directly at grievances@keune.com.

Please note: Submitting a concern by email cannot be done anonymously, as your email address will be visible to us.

2. By using the form You may choose to submit your concern anonymously or include your contact details. All submissions (anonymous or not) are treated with strict confidentiality.

We encourage you to use the option you feel most comfortable with. Every concern will be reviewed carefully and handled with integrity and respect.

Submit a Concern

Please use the form via the link below to report a concern or complaint. You may submit anonymously. All submissions are handled confidentially.

Submit a grievance
Media - Grievance Portal - process

How the process works

  1. 01

    Submit your concern via the form below (anonymous submissions are allowed).

    .

  2. 02

    Your concern will be received confidentially by our designated internal team.

    .

  3. 03

    We may contact you for additional information only if you choose to provide your details.

    .

  4. 04

    The concern will be reviewed and investigated impartially and objectively.

    .

  5. 05

    We aim to provide outcomes within the indicative timelines listed below.

    .

Submitting a concern anonymously

You may choose to submit your concern anonymously.

If you do so, please note the following:

  • We will still review and investigate the concern as seriously as any other submission.

  • However, we cannot follow up with you directly , request clarification, or provide feedback on the outcome.

  • Anonymous concerns can only be reflected in our annual grievance summary, which is part of our sustainability reporting.

  • This means you will not receive updates, and the resolution may be limited if key details are missing.

We encourage anonymous submissions when safety or comfort requires it — but whenever possible, providing contact details helps us resolve concerns more effectively.

Confidentiality & Non-Retaliation

Keune strictly prohibits any form of retaliation against anyone who raises a concern in good faith.

All information is treated confidentially, stored securely, and accessed only by authorized team members.

If you choose to provide personal data (such as your name or contact details), it will be processed in accordance with the General Data Protection Regulation (GDPR) and used solely for the purpose of reviewing and resolving your grievance.

Indicative timelines

  • Acknowledgment: within 7 days

  • Investigation: typically within 30 days, depending on complexity

  • Resolution: within 90 days, with communication if more time is needed

If more time is needed, we will communicate this — unless the submission is anonymous.

Our commitment

This grievance mechanism aligns with:

  • B Corp stakeholder governance requirements

  • UN Guiding Principles on Business & Human Rights (UNGP) effectiveness criteria

  • Our internal Code of Conduct and sustainability commitments

We appreciate your willingness to help us improve and act responsibly.