Orders

Frequently Asked Questions About Orders

• Can I also purchase a product by phone or mail?

  Placing an order by phone as a consumer is not possible. You can only place an order in our online webshop. Read more

• Can I also place orders from abroad?

  We currently ship to the Netherlands, Belgium, Germany, France, Spain, Ireland, Northern Ireland, the United Kingdom, Norway and Sweden. Want to order from another country? Simply select your… Read more

• I have not received any confirmation emails of my order. What should I do now?

  First, look in your junk mail or spam folder. It can sometimes happen that the mail has ended up there. If it is not there, please contact us. Read more

• I haven't received my order yet. What should I do now?

  When you place an order before 12:00pm on weekdays, it will be shipped the same day (delivery 2-3 workdays). You can always use the track & trace code, which you will receive via mail from DPD, to… Read more

• I received an incorrect product. What do I do now?

  We are so sorry about this! It is certainly not our intention. Please contact our Customer Service Department within 3 days of delivery and we will make every effort to correct this issue. Please be… Read more