Consultation: a huge upsell for your salon
92% of the customers expect a good consultation from their hair stylist. However, only 26% of them receives any kind of consultation. With a good advice 81% of the customers is considering buying a product that has been recommended by the professional. So start working with the Keune consultation method and experience all the advantages it will give you. Because what's more rewarding than happy and loyal clients?
The consultation method
Keune consultation is all about a good intake with your client, salon service advice and a well thought home care advice. So start the consultation with the question, who is your client? And take a short deep dive into their lifestyle by asking the right questions. Offer them their options and start with the treatment. Last but not least, don't forget to send your happy client home with the best home care advice.
Watch how the consultation tool works.
The business potential of consultation
Offering a personal consultation is one of the most important job's of a hair stylist. And is key to the success of the salon. To help you improve the quality of your consultations we developed a 2 day, hands on Keune consultation workshop.
The workshop covers everything from the client's experience as they walk into the salon, to ensure they leave with a smile on their faces, the right Keune products in their bag and a booking for their next appointment. But also don't forget to use the Keune consultation marketing and POS materials to make your salon consultation proof.
Ask your distributor what the workshop options are.